How to Edit a PayPal Return to Merchant Button

I recently had to fix a confusing problem for people who buy a video series from me from one of my websites.

This page and video explains how to change the wording on PayPal's Return to Merchant button to whatever you want it to say.

Video: How to Edit a Pay Pal Return to Merchant Button
(Length – 6:29)

Why did I need to change the wording of PayPal's "Return to Merchant" button?

After a customer makes payment through PayPal, PayPal brings them to a page explaining that their purchase was successful. On this page is a button that says, "Return to Merchant". The customer doesn't realize that clicking on that button takes them to my video download page.

In at least two cases the customer didn't click on the Return to Merchant button thinking that it doesn't take them to where they want to go, the download page. So they send an email to me instead asking where the download link to the videos is.

I then have to manually send the download link to the slightly irrate customer via email. This is a big pain but easily corrected by coding the original Buy Now button with a small snippet of code that I got from PayPal.

Before and After PayPal examples.

The first page is the default PayPal page a customer is taken to after a successfull purchase is made. You can see that "Return to Merchant" button could cause some confusion.

The second example is the page after I added a snippet of code to the Buy Now button. You can see that the customer wouldn't be confused by the new button that clearly indicates that they will be taken to the download page for their downoad.

I know what I am talking about probably sounds confusing, that's why I created a video showing where you place the snippet of code to avoid this problem. If you use PayPal Buy Now buttons, or plan to, you can avoid the same problem I had by setting up your button correctly in the first place.

Here is the sample code you will need to paste into PayPal Buy Now button. The video shows you where it goes.

<input type="hidden" name="cbt" value="Click Here for Your Downloads">

Note: You can change the last part inside the quote marks to whatever you want it to say.

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